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00-0005 - I can't update exchange rates using the online update gadget
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Problem
After starting the online update for getting the newest exchange rates you won't get any updates at all.
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Reasons and Solutions
This online update gadget uses a normal Internet connection for downloading the newest exchange rates from a server that is providing these data. As with many other Internet related problems there might be one of the following problems.
- The access to the Internet might be generally disturbed. Please try if you can use your preferred Internet browser for accessing web pages.
- The access to the server providing the exchange rates might be blocked by a firewall. This can be a company firewall installed between the internet connection and your intranet or a firewall installed on your computer. Please check (or let your administrator check) if any restrictions are applied by the firewall that might prevent the download of the exchange rates update.
- Your computer might be connected to the Internet via a proxy server. Internet connections established via a proxy server are currently not supported by the online update tool. You can check if one of your colleges in your office has a direct Internet connection. He might be able to download the exchange rates update (in this case he will need a client installation of the ZeeBORN System).