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00-0010 - Serious error while connecting to database
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Problem
During the startup of a ZeeBORN module or gadget you see the error message starting with "There was a serious error while connecting to the database ..." and the application terminates after confirming message.
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Reasons and Solutions
The main reason for this error message is a problem while connecting the ZeeBORN database on the server (or local hard disk for stand-alone installations). There are several scenarios that may lead to a connection problem.
- The database engine is not running on the server: Please make sure that the ZeeBORN database engine service is installed and running. In case of configuration changes applied to the database engine configuration, it could be necessary to restart the service.
- There is a network problem that prevents a connection to the database server even if it is running properly. Please check your network for possible blocks of the database service in your firewall. You may also need to check if there are any potential DNS problems in the network that may prevent a detection of the machine the database engine is running on.
- If the database engine is installed on a Windows Server, sometime it can be necessary to check if there are any pending updates waiting for installation. In some cases, those pending updates can prevent a network connection and the only solution is to finalize the Windows update by restarting the server.